The Pickleball Club at Monroe Policies

The Pickleball Club at Monroe » Policies

The Pickleball Club at Monroe welcomes all to our indoor pickleball courts. Check out our pickleball rules prior to accessing our facility and playing pickleball.

Payment Methods

The Pickleball Club at Monroe is a cashless facility, so members and guests can pay by club credit, credit card, or e-check.

MEMBER PAYMENT POLICY

Members must have a payment profile (credit card or e-check) saved in their CourtReserve account, in order to make reservations.

Members will be invoiced on the 1st of the following month, and have 3 days to review the preceding month’s charges; then the payment profile is charged.

Members will have 12 days to pay any outstanding balance or have their membership suspended and may not play until their balance is resolved.

 

Guest Payment Policy

Guests will pay a $5 fee for every session they participate in, which is due, along with their fees, at time of booking.

Guests with a balance on their account will not be able to play until their balance is resolved.

 

Waiver

Everyone must sign a one-time waiver before playing pickleball. This includes members and guests. This will be completed at membership or guest sign-up.

Memberships

Annual memberships are non-refundable. There is no pausing of membership or refunds based on not wanting or ability to play. Any infractions to our policies or are deemed detrimental to the business (i.e. fighting, foul language) may result in termination of your membership that is non-refundable.

Refund Policy

All refunds will be issued in the form of club credit on your CourtReserve account that does not expire. Any requests to refund back to the original payment method (credit card or echeck) will incur a 7% processing fee.

Please refer to the Cancellation Policy when you are looking to cancel or change a reservation for a court or program.

Cancellation Policy

Registration for all programming can be canceled no less than 24 hours in advance. On cancellations over 24 hours in advance, members will not be charged; guests will receive a club credit if they paid already. Should a cancellation occur within the 24 hour period, no credit will be available. 

Court rentals and private lessons have a 24-hour cancellation policy, too.

There are no exceptions to the cancellation policy, including due to illness, injury, or any other reason.

 

No-show Policy

Any member or guest who fails to either cancel their reservation on CourtReserve, or notify the club, on more than one occasion, may be subject to their membership being revoked, without refund.

 

Clinic Series

All clinic series are for 4 weeks. Any sessions that are missed will not receive a makeup, credit, or refund.  Please evaluate this policy before committing to a clinic series.

court etiquette

  • Courts may start to be used only within the reserved time
  • Clean up any garbage left on the court
  • Wear court shoes 
  • No colored beverages may be consumed on the court
  • Be considerate to all players and employees
  • Refrain from using foul language  

SOcial Media Photos and videos

We may take pictures and videos of the courts while you are playing to use on our social media pages. Anyone who prefers to not have their likeness used must tell the front desk each time before they play.

Advanced Reservations

Members can make reservations for programs and pickleball court rentals up to 14 days in advance. Guests can make reservations up to 4 days in advance prior to their day of play.

Members must be a player on their reservation and cannot reserve for others.

Members may select the court they want to rent, but courts may change at management’s discretion.

 

Jen Carara

Front Desk Manager

Jen graduated from Syracuse University with a degree in Retail Management and a Masters degree in Education from Adelphi University. Her last position was as a Health Coach for Jenny Craig with a proven track record of success with sales and her clients!

In her free time she likes to spend time with her family, work out, play lots of pickleball, take long walks with her dog Leo, and play canasta with friends.

Pam Friedman

PPR Certified Pickleball Instructor

Pam is a PPR Certified Pickleball Instructor, and 4.0+ experienced tournament player, having won gold medals at many events such as Philadelphia Open (4.0), Mercer Bucks Spring Class (2023) (4.0), 2021 & 2022 NJ Senior Olympics. She has been playing and instructing for over 5 years, after playing tennis for many years prior. She is a very visual teacher and makes sure that all players understand what she is teaching. If there aren’t happy faces on the court, she’s not doing her job!

When she’s not on the court, you can find her playing golf or spending time with her two dogs Mia and Lincoln, and her husband, Scott. Paddle up!

Glenn Hillman

PPR Certified Pickleball Instructor

A former Director of Operations Glenn has found a second career doing what he loves and is passionate about— coaching and instructing pickleball. Born with a racquet/paddle in his hand, Glenn has gone from paddleball to racquetball to pickleball. He is a 4.0 PPR Certified instructor who excels in strategy, court vision, and point development, and looks forward to passing along these skills to others..

Joe McCluskey

PPR Certified Pickleball Instructor

With experience as a First Responder, lifelong competitive athlete, and working within a pickleball club, it has enabled Joe to interact and instruct players of various levels. With a focus on sound fundamentals and techniques, Joe constantly works hard to create a fun, informative, and safe environment for his students to thrive in.

Ralph Shearer

PPR Certified Pickleball Instructor

Ralph is a PPR Certified Pickleball Instructor and 4.0+ player. He is an intermediate and advanced level Pickleball Clinic Specialist, and former USTA tennis player and instructor. Ralph’s pickleball proficiency and enthusiasm helped his son Derek train to become a PPA professional tour player. Check out Derek Shearer Pickleball on YouTube! Ralph is also a Team Engage Advocate.

Steve Lehrman

PPR Certified Pickleball Instructor

Steve is a certified instructor and competitive pickleball enthusiast. His focus is on private lessons and group clinics. Steve is also a Team Gearbox Advocate

Chuck Seeley

PPR Certified Pickleball Instructor

Chuck is the Team Leader for Morning Kickstart, a great way to get your mind and body ready to play pickleball. Chuck is a PPR Certified Pickleball Instructor, 4.0 level player, and has been active in pickleball since 2013. He has a desire to pay it forward, helping others learn and elevate their own game. Chuck continues to be a student of the game, grasping new ideas and concepts from his mentors and stronger players, and has created his own unique program. Are you Pickle-Ready, like Chuck?

Susan Kapit

PPR Certified Pickleball Instructor

Sue is one of only a few PPR Level 2 Certified instructors and after playing with her on the courts you will see why! Sue has twenty years of league director experience and is a former D1 tennis player at WVU. Sue still plays tennis and has played at National Tennis Competitions, and has been playing competitive pickleball for the last 6 years, winning numerous Gold medals in Women's Doubles & Singles and is the current NJ Senior Olympic Singles Gold Medalist. Sue is a 4.0 Pickleball player.

Sue has been teaching Pickleball for the last 3 years and whether you are a beginner or an advanced player, when you are with her, the focus will be on proper technique and fundamentals, while learning to love the sport and having fun. Her goal is to make sure your full potential is realized. When Sue is not teaching pickleball, she is playing pickleball or tennis. When not on the court you can find her spending time with her family and giant dog, Chewbakka.

Scott Forest

PPR Certified Pickleball Instructor

Scott is the Team Leader for Clinics, helping to create all of the content for our instructors to ensure we deliver some of the best training possible. He is a USAP Ambassador, PPR and IFP Certified Pickleball Instructor, 42+ years of sports coaching, US Center for SafeSport trained, 4.0+ player, and a tournament medal winner.

While coaching singles or doubles, Scott’s primary focus is with form, mechanics, and balance, for repeatability. He has a strong interest aimed at individuals concentrating on high dynamic energy and strategic play. A disciple of “Focus and Motivation Sports Psychology,” Scott believes in a very Zen approach with a smooth execution.

Greg Del Favero

PPR Certified Pickleball Instructor

Greg is the Team Leader for Ladders, ensuring that all of the Ladders programming runs smoothly. He is a USTA National Champion and Mercer County Community College All American in tennis. Greg has also won pickleball gold medals in men’s and mixed tournaments. Greg is an intermediate and advanced level pickleball clinic specialist, and a 4.0+ player. Greg is a strong proponent of cerebral pickleball, and among his on court mantra are less is more, calm, take your time, lift, and GOOOOOD!

Joel Phillips

Associate Head Pro

Joel has been playing at the professional level for the past 3 years and has many medals at the open level, including winning the New York City open 5.0 bracket in 2023. He was an early adopter in the area when he first picked up a paddle 7 years ago. Joel loves working with all levels and is especially excited to help intermediate and advanced level tournament players move up the ranks, helping them work on live game situations to adjust strategies and techniques.

Joel's favorite thing about pickleball is the people. "We are a growing group of amazing humans that come together to play the greatest game around.

Jeff Onuschak

Director of Pickleball Programming

Our Head Pro and Program Director, Jeff Onuschak is a state-recognized master teaching professional. He has taught over 2,000 pickleball enthusiasts how to play and improve their game. Jeff has been teaching pickleball for 34 years, and prides himself on providing conventional and non-conventional approaches to teaching pickleball, while providing private and group lessons, pickleball camps, and drill and skill sessions for beginners to advanced players.

Jeff's lessons maximize time on task as well as teaching to the individual learning style of each participant. His lessons are "high energy" and structured to get the maximum amount of reps in for each session.It is not unusual for a student to hit 800+ balls during a lesson with Jeff. Jeff can put any stroke deficiency "under the microscope" for reinforcement while also teaching for student success. He is also a Team Diadem and Team Selkirk Advocate and a demo agent for numerous paddle companies.